Product › Subscription Management
Comprehensive subscription management
Iteras helps your media company track and manage all activities related to your subscription services. We make it easier for you to achieve your subscriber goals, acquire new customers, and maintain customer loyalty.
Manage all subscription types in one place
Offering a variety of subscription types or subscription models enables you to gain and retain customers. However, your organisation must be able to handle these offerings quickly and smoothly. Iteras offers a range of features that ease the management and delivery of various subscription types that meet your customer’s need.
-
Product plans
Provide flexibility for you customers and targeted marketing opportunities for your organisation.
Bundle your subscription offerings into customized product plans.
Create diverse plans that combine print and digital content.
Create flexible plans based on criteria such as issue-based, time-limited, or usage-based.
-
Pricing models
Design tiered pricing structures to cater to different levels of access and customer needs.
Develop bundle pricing for combined services that offer comprehensive value.
Offer special promotions to new subscribers to drive subscription growth and meet customer demands.
-
Group subscriptions
Facilitate sharing of subscriptions within customer teams, organisations, and company-wide.
Enable comprehensive management of group subscriptions and give customers the option to delegate management roles to either individual or specific groups of employees.
Provide subscriptions that include family plans and enables customers to extend their membership benefits to family members.
Easy customer self service
When you allow your subscribers to easily manage their subscriptions, you improve the customer experience. Happy customers can boost satisfaction and loyalty, thereby driving higher retention rates and increased revenue. Self-service empowers your customers to perform several standard operations without having to contact customer service. These operations include updating their address, changing their subscription, and locating and paying any outstanding invoices. You can also allow customers to temporarily pause their subscription, upgrade their subscription, and you can let them receive special offers during their cancellation period.
Strengthen your print subscriptions
To retain your print subscribers, timely delivery and swift handling of address changes and complaints is essential. Iteras offers integration with distributor software to enable advanced management of your print subscriptions. You can customise billing and delivery addresses for subscribers, schedule specific delivery addresses for each weekday, and effortlessly manage temporary addresses.
"We wanted to deal with specialists. They had to be strong in the concept we were going for."
— Rikke Feldmann | Project Manager at Landbrugsmedierne
Swift handling of complaints from print customers
Iteras seamlessly integrates with distribution systems such as Dimaps and dao|Bladkompagniet. As a result, customer service can efficiently handle complaints, such as those regarding non-delivery, ensuring swift communication directly with the distribution company. Furthermore, this system facilitates the management of diverse compensation types, for example, in instances where subscribers do not receive their newspapers or magazines. This approach significantly enhances process efficiency and reduces the risk of customer churn.
Efficient dunning management
reduces churn
Dunning management is essential for maintaining seamless subscription payments, and Iteras provides a straightforward solution. Our automated system is designed to efficiently address payment issues, without the need for manual intervention by your team. This approach not only saves time but also ensures that actions, such as sending follow-up emails with invoices attached, are initiated promptly and consistently. By automating the dunning process, Iteras helps in maintaining strong customer relationships, crucial for retaining subscribers.
Dunning management helps your business:
Improve cash flow
Reduce customer churn
Free up employee time
Mitigate risks
Improve communication